Vodafone View: The elusive Order Ops Dept. Do they Exist? - Vodafone View

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The elusive Order Ops Dept. Do they Exist?

#1 User offline   Daniel Blinco Icon

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15 February 2010 - 09:31 PM

Have made what is looking to be a poor decision back in January, namely to join Vodafone at Home. Chronology of events as follows:

21/01/10 order placed, with promise that order would be complete within 10 working days.

15/02/10 (nearly 4 weeks later) still no sign of a phone line/broadband, but Vodafone internal system stating that the line is up. Strange no one in Vodafone can tell me the landline number then.

Have called @ Home sales team every day since at least 02/02/10 but the message from sales is consistent. “We have had no response from the email we sent to the Order Ops team, sorry. They normally take 2 days to answer queries so why not try and call tomorrow”.

If there is anyone in Order Ops who can please can you tell me whats going on?
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#2 User offline   Paul from Vodafone Icon

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16 February 2010 - 11:27 AM

Hi Daniel,

If you click into my profile and choose send me a message and send on your order number, I'll see where the order is and get those details for you.

Paul.
Paul F - Vodafone View team.
Not a Vodafone customer yet? Talk to Vodafone on Boards.ie paul@boards.ie
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