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Issues with accessing apps or pages on the iphone? Click here

#1 User offline   DataDaz from Vodafone Icon

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09 April 2010 - 06:08 PM

Hi Folks,
If you're getting issues with accessing Facebook, YouTube or specific sites, with the error below, please post here.
The issue is caused by an age restriction on your account.
For pay monthly customers, we can get these up and running within 24 hours, while prepay customers can request the removal of the restriction by presenting photo ID at a Vodafone store.

Example of the error:

10.163.19.201:80/XMPBlocked/holdingpage


Thanks!
Darren,
Vodafone View team.
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#2 User offline   ainsoc Icon

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11 April 2010 - 10:24 PM

Hi Darren,

I've had my phone over a week and havent been able to get onto facebook or youtube. I'm getting that error message, let me know how i can get this fixed

Cheers
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#3 User offline   Grador Icon

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12 April 2010 - 10:54 AM

Hi Darren
I have that error for some sites. Can you take a look please.
Thanks
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#4 User offline   PMC from Vodafone Icon

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12 April 2010 - 04:30 PM

View PostGrador, on 12 April 2010 - 11:54 AM, said:

Hi Darren
I have that error for some sites. Can you take a look please.
Thanks

Hi Grador

Could you give it around 24 hours and try again?
Paul

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#5 User offline   Grador Icon

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14 April 2010 - 10:29 AM

Thanks Paul thats working for me now.
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#6 User offline   Luden Icon

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14 April 2010 - 04:23 PM

Hello!
It seems I am having a similar problem, but I don't get that particular error message. As it appears, I am unable to conect to apps like Youtube if not connected to a WiFi, not on 3g nor in normal connection.
Would you kindly check if there is any age restriction/blockings set up for my account that prevent this?

Thanks in advance and my apologies if this is not the right place for this query,


PS.The internet connection without 3g is ridiculously slow...any reason/fix for that?
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#7 User offline   blacknight83 Icon

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14 April 2010 - 04:23 PM

hi could someone have a look at this for me, i have been onto data support but keep on getting bounced back between them and iphone support team.
they say my account is age verified but i cannot access facebook & get the 10.163.19.201:80/XMPBlocked/holdingpage on certain links in safari.

deffo not an issue with phone as i can access the same content via wifi

hope someone can sort this out for me

thanks
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#8 User offline   DataDaz from Vodafone Icon

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14 April 2010 - 04:42 PM

Hi Folks,
You should both be up and running now!

Thanks!
Darren,
Vodafone View team.
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#9 User offline   Conor_ie Icon

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16 April 2010 - 09:19 AM

It's happening to me as well, can you sort it out thanks!
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#10 User offline   PMC from Vodafone Icon

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16 April 2010 - 03:44 PM

View PostConor_ie, on 16 April 2010 - 10:19 AM, said:

It's happening to me as well, can you sort it out thanks!


Hi Conor_ie

If you can give this about 24 hours you'll be up and running.

You just need to power off and on again :)
Paul

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#11 User offline   Luden Icon

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16 April 2010 - 04:39 PM

Hi!
Thanks, it seems to be working fine now!

Cheers!
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#12 User offline   PMC from Vodafone Icon

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16 April 2010 - 04:39 PM

View PostLuden, on 16 April 2010 - 05:39 PM, said:

Hi!
Thanks, it seems to be working fine now!

Cheers!


Glad to hear it Luden
Paul

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#13 User offline   platykoala Icon

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16 April 2010 - 09:50 PM

Can someone help. Cant get jelly sms free texts to work. The app developer says only vodafone can correct and directed me to this forum.

Basically I recently bought an Iphone with vodafone. Im told jellysms was a very good app to send texts. I bought app on Thursday. I get 2 error messages when trying to send, the first one says the message can't be sent because jelly sms is not connected to the internet and then when I try send it a second time I get a message saying the Vodafone.ie webtext service is currently unavailable - which is untrue because when I log on from my work pc I can send webtexts from Vodafone.ie no problem.

App developer says its an APN issue and predicted that I would not be able to log into the vodafone website on my I phone browser (safari) either. He was right, the error message 'safari cannot open this page because the server cannot be found' popped up.

Apparrently lots of vodafone users have the same problem.

Appreciate any help


View PostDataDaz from Vodafone, on 09 April 2010 - 07:08 PM, said:

Hi Folks,
If you're getting issues with accessing Facebook, YouTube or specific sites, with the error below, please post here.
The issue is caused by an age restriction on your account.
For pay monthly customers, we can get these up and running within 24 hours, while prepay customers can request the removal of the restriction by presenting photo ID at a Vodafone store.

Example of the error:

10.163.19.201:80/XMPBlocked/holdingpage


Thanks!

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#14 User offline   PMC from Vodafone Icon

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17 April 2010 - 03:29 PM

View Postplatykoala, on 16 April 2010 - 10:50 PM, said:

Can someone help. Cant get jelly sms free texts to work. The app developer says only vodafone can correct and directed me to this forum.

Basically I recently bought an Iphone with vodafone. Im told jellysms was a very good app to send texts. I bought app on Thursday. I get 2 error messages when trying to send, the first one says the message can't be sent because jelly sms is not connected to the internet and then when I try send it a second time I get a message saying the Vodafone.ie webtext service is currently unavailable - which is untrue because when I log on from my work pc I can send webtexts from Vodafone.ie no problem.

App developer says its an APN issue and predicted that I would not be able to log into the vodafone website on my I phone browser (safari) either. He was right, the error message 'safari cannot open this page because the server cannot be found' popped up.

Apparrently lots of vodafone users have the same problem.

Appreciate any help


Hi there platykoala

Are you having issues accessing other apps?
Paul

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#15 User offline   blee23 Icon

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19 April 2010 - 08:07 PM

Hi
I'm having the exact same problems as luden above slow coverage can't access certain sites with no error messages please please help
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#16 User offline   Elly Icon

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20 April 2010 - 01:02 PM

Hi,

I am having similar problems - difficulty loading apps when not connected to wifi and difficulty loading websites in safari. I'm not getting any error messages - it's just says 'loading'

Thanks for your help.
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#17 User offline   mike33 Icon

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20 April 2010 - 01:15 PM

HI , I have the same with Facebook,YouTube and other apps . just says ' loading ' then fail.
can you help ?
thanks Mike.
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#18 User offline   PMC from Vodafone Icon

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20 April 2010 - 03:35 PM

Hi blee23,Elly and mike33

If you could all power off and on again...

Could you also synch with iTunes if you haven't already done so.

Thanks
Paul

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#19 User offline   Elly Icon

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21 April 2010 - 10:13 AM

View PostPMC from Vodafone, on 20 April 2010 - 04:35 PM, said:

Hi blee23,Elly and mike33

If you could all power off and on again...

Could you also synch with iTunes if you haven't already done so.

Thanks


Hi,

Apps are loading now - I'm still have trouble loading radio apps on 3G.
Could there be any reason for this?

Thanks, E.
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#20 User offline   John from Vodafone Icon

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21 April 2010 - 12:18 PM

View PostElly, on 21 April 2010 - 10:13 AM, said:

Hi,

Apps are loading now - I'm still have trouble loading radio apps on 3G.
Could there be any reason for this?

Thanks, E.


Hi Elly

Is the issue occuring with all radio apps or only certain ones?

Could you let us know how many bars of 3g signal you have and which apps you are having trouble with?
Vodafone View team.
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